SEBI through its circular SEBI/HO/IMD/DF1/CIR/P/2019/169 dated 27th December 2019 has directed all those registered under IA regulations 2013 to display the complaint status on their website.
Accordingly, we are displaying the same as below. We shall disclose the details of investor complaints by 7th of the succeeding month on a monthly basis.
Date for the month ending: October 2024
| SR.NO | Received from | Pending at the end of last month | Received | Resolved | Total pending # | Pending complaints > 3 months | Average Resolution time ^ (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI(SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Source(if any) | 0 | 0 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
* Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of monthly disposal of complaints
| SR.NO | Month | Carried forward from previous month | Received | Resolved | Pending # |
|---|---|---|---|---|---|
| 1 | November, 2023 | 0 | 0 | 0 | 0 |
| 2 | December, 2023 | 0 | 0 | 0 | 0 |
| 3 | January, 2024 | 0 | 0 | 0 | 0 |
| 4 | February, 2024 | 0 | 0 | 0 | 0 |
| 5 | March, 2024 | 0 | 0 | 0 | 0 |
| 6 | April, 2024 | 0 | 0 | 0 | 0 |
| 7 | May, 2024 | 0 | 0 | 0 | 0 |
| 8 | June, 2024 | 0 | 0 | 0 | 0 |
| 9 | July, 2024 | 0 | 0 | 0 | 0 |
| 10 | August, 2024 | 0 | 0 | 0 | 0 |
| 11 | September, 2024 | 0 | 0 | 0 | 0 |
| 12 | October, 2024 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
* Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
| SR.NO | Year | Carried forward from previous month | Received | Resolved | Pending # |
|---|---|---|---|---|---|
| 1 | 2021 - 22 | 0 | 0 | 0 | 0 |
| 2 | 2022 - 23 | 0 | 0 | 0 | 0 |
| 3 | 2023 - 24 | 0 | 0 | 0 | 0 |
| 4 | 2024 - 25 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
* Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
It is our endeavour to offer you top-notch services in the best of our abilities. In the unlikely event that you are having any complaints about our services, we are eager to understand it and sorting it out to your complete satisfaction.
| SR.NO | Financial Year | Compliance Audit Status | Remarks, If Any |
|---|---|---|---|
| 1 | FY 2021-22 | N.A. | N.A. |
| 2 | FY 2022-23 | N.A. | N.A. |
| 3 | FY 2023-24 | Conducted | N.A. |
Step 1: Send an email to info@growthvine.in or click the link here.
Step 2: If the client’s issue is unresolved after a period of 10 working days from the date of first raising the issue or if the client is not satisfied with the response received from us, post completion of a 10-working day period from the date of first raising the issue at Step 1, the client may write to the Principal Officer at:
Mr.Shubham Gupta,Step 3: If the complaint is not resolved by the Principal Officer within a period of 15 working days from the date of such issues first being raised at Step 2, or if the customer is not satisfied with grievance redressal, the customer may, after completion of 15 working days after the issue was first raised at Step 2, approach SEBI at: https://scores.sebi.gov.in for complaint registration.
SEBISCORES app IOS Link: https://apps.apple.com/in/app/sebiscores/id6478849917
SEBISCORES app android Link: https://play.google.com/store/apps/details?id=com.sebi&hl=en
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no.SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link: https://smartodr.in/
